Francine Heywood


Francine Heywood

Sales and Marketing Director

Francine co-founded GuestRevu in 2013 and heads up the company’s sales and marketing activities globally. She and the team at GuestRevu are passionate about service quality. By focusing on monitoring and managing the the guest experience through both direct guest feedback and online reputation management, GuestRevu has helped more than 300 accommodation providers get a better understanding of their guests, surpass their competition and harness the power of social media. GuestRevu is all about using leading edge technology in a way that adds value to businesses and this approach has been recognised by both clients and partners around the world.  As such, the company is one of only three recipients globally, and the only one in Europe, to be awarded TripAdvisor Platinum Review Collection Partner status.  To clients, this means being able to proactively drive reviews to TripAdvisor, thus increasing their ranking. Prior to founding GuestRevu, Francine’s focus has always been on the technology and media sectors.  Francine is also passionate about films and produced Sons of Cuba, an award winning documentary feature film.

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"I see so much potential in this segment of the hospitality industry and events like the Serviced Apartment Summit help to further innovate and unlock the potential value."

Marc Jongerious, co-founder and managing director, Zoku

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